Repairs and Maintenance

Emergency Repairs

When general repairs are required at your property, you contact your Property Manager, in writing, to notify them or use the above maintenance portal. However in cases where these repairs, or lack of repair, could cause injury to the tenant or damage to the property then they could be classed as ‘emergency repairs’. If such situations arise you need to notify your Property Manager, or the property management office for which they work, immediately (even if this is after hours or on a weekend/public holiday).

Emergency repair examples may include (but are not limited to):

• Water pipes have broken or burst
• Blocked or broken toilet (if a second toilet is not available)
• Serious roof leak
• Gas leak
• Dangerous electrical fault (e.g. loose power point or live wire)
• Flooding/rainwater inundation
• Serious storm or impact damage (e.g. car impact into the garage)
• Failure or breakdown of the gas, electricity or water supply to the premises
• Failure or breakdown of an essential service or appliance required for water or cooking
•  Hot water service failure

If this is the case, and you are unable to make contact with your property manager, please contact the below tradespeople directly, and make it very clear that you rent through Ray White Austar Property Services, and you are unable to make contact with your Property Manager. If the work required is not an emergency, and you do not have prior approval to complete this work, you may be liable to pay the invoice.